Refund policy
Last updated: September 2026
Thank you for shopping with EBAan. Please read the following policy before placing your order.
By placing an order with EBAan, you acknowledge and agree to the terms below.
1. Prices & Additional Charges
All prices stated on our listings are one-time payments, unless otherwise stated.
No additional charges will apply after your order is placed except for applicable local mailing fees.
Please ensure you have selected the correct item, option and quantity before completing your order.
2. Changes to Orders
Changes to an order are allowed only before order confirmation.
Once an order has been confirmed, no modifications can be made.
This includes changes to the item, quantity, option, size, colour or other order details.
3. Order Cancellation & Refunds
Cancellation requests may be made before order confirmation.
Once an order has been confirmed, cancellation requests may not be accepted as the order may already have been submitted or purchased from the supplier.
For group orders and pre-orders, please only place an order if you are committed to the purchase.
Where a cancellation and refund is approved, refunds will be processed within 7–14 days after the order has been cancelled.
Refund processing time may vary depending on the payment method or financial institution.
EBAan reserves all rights to cancel any order.
4. Order Arrival
Estimated arrival dates are provided as a guide and may be affected by supplier availability, production, shipping, customs, courier delays or other circumstances outside EBAan's control.
After items arrive in Bangkok (BKK), delivery to Singapore typically takes 2–4 weeks.
Please note that this is an estimated timeframe and not a guaranteed delivery date.
5. Updates
Order updates will be shared through Telegram broadcasts or direct messages.
Customers may also refer to the master order sheet for the latest available status updates:
Customers are encouraged to check the relevant updates before contacting EBAan regarding their order status.
6. Mailing
Orders will be mailed out within 1–3 days upon arrival in Singapore.
The actual delivery time after mailing depends on the selected mailing or courier service and is outside EBAan's control.
Applicable local mailing fees will be charged where a mailing option is selected.
7. Self-Collection
Self-collection is available once per month at the following locations:
- Cineleisure
- 207A Compassvale Lane
Collection slots will be announced through the EBAan Telegram broadcast.
Customers who select self-collection should collect their orders according to the announced collection arrangements.
8. Damaged, Incorrect or Missing Items
If you receive an item that is damaged, incorrect or missing, please contact EBAan as soon as possible with your order number and relevant photos/videos so that we can review the issue and determine the appropriate resolution.
Any resolution will be handled on a case-by-case basis, taking into consideration the circumstances of the order and item.
9. Supplier or Order Issues
In the event that an item becomes unavailable, is cancelled by the supplier, or cannot be fulfilled for reasons outside EBAan's control, affected customers will be contacted and an appropriate resolution will be provided.
10. Customer Responsibility
Customers are responsible for checking their order details before placing an order, including the selected item, option, quantity and delivery information.
EBAan is not responsible for issues arising from incorrect information provided by the customer.
11. Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Singapore law.
12. Contact Us
For any questions regarding your order, cancellation, refund or other concerns, please contact EBAan through our official Telegram channel or direct message.
Each request will be reviewed based on the circumstances of the order.
13. Cancellation by EBAan
In certain circumstances, EBAan may cancel an order even after the item has been secured. Where EBAan cancels an order, the affected customer will be contacted and the applicable refund will be processed.