Terms of service
Last updated: September 2026
Welcome to EBAan. By accessing our website or placing an order with EBAan, you agree to the following Terms of Service.
Please read these terms carefully before placing an order.
1. About EBAan
EBAan provides group order (GO), pre-order, sourcing and purchasing services for selected products from suppliers and retailers.
Many products listed on EBAan are purchased specifically for customers after an order has been placed.
2. Placing an Order
By placing an order, you confirm that:
- The information provided is accurate and complete.
- You have checked the product, option, size, colour and quantity before submitting your order.
- You understand that some items are group orders or pre-orders and may take time to arrive.
- You are committed to completing the purchase once your order has been confirmed.
An order is considered confirmed once EBAan has confirmed the order or submitted it to the supplier.
3. Changes & Cancellations
Changes to an order are allowed only before order confirmation.
Once an order has been confirmed, no modifications can be made.
Cancellation requests may also be accepted only before order confirmation. Once an order has been confirmed, cancellation may no longer be possible.
Please refer to our Return & Refund Policy for further information.
4. Prices & Payment
All prices displayed on EBAan are one-time payments, unless otherwise stated.
No additional charges will apply after an order is placed except for applicable local mailing fees.
Customers are responsible for ensuring that the correct amount is paid using the selected payment method.
For manual payment methods such as PayNow, an order will only be processed after payment has been successfully verified by EBAan.
5. Order Arrival
Some products are purchased through pre-orders.
Estimated release, arrival and delivery dates are provided as estimates only and are not guaranteed.
Orders may be affected by supplier availability, production schedules, shipping, customs, courier delays or other circumstances outside EBAan's control.
Once items arrive in Bangkok (BKK), delivery to Singapore typically takes 2–4 weeks.
Customers acknowledge that delays may occur and agree to allow reasonable time for the order to be fulfilled.
6. Order Updates
EBAan will provide updates through our official Telegram broadcast or direct messages.
Customers may also refer to the relevant master order sheet where available.
Customers are responsible for keeping themselves updated through EBAan's official communication channels.
EBAan is not affiliated with or responsible for information provided through unofficial channels claiming to represent EBAan.
7. Shipping & Collection
Available delivery and collection options will be stated during checkout or on the relevant product listing.
Orders will generally be mailed within 1–3 days after arrival in Singapore.
Self-collection is available according to EBAan's announced collection schedule and locations.
Please refer to our Shipping Policy for further information.
8. Delivery Information
Customers are responsible for providing accurate delivery information, including their name, address and contact details.
EBAan is not responsible for delays, failed delivery, returned parcels or additional delivery costs arising from incorrect or incomplete information provided by the customer.
Once a parcel has been handed over to the relevant delivery provider, delivery is subject to the provider's handling and delivery processes.
9. Product Information
EBAan aims to ensure that product information, photographs, descriptions, prices and availability are accurate.
However, colours may appear differently depending on individual screens, and minor differences in packaging, printing, manufacturing or product appearance may occur.
Where an item is unavailable, discontinued or cancelled by the supplier, EBAan will contact affected customers regarding the available options.
10. Damaged, Incorrect or Missing Items
If you receive an item that is damaged, incorrect or missing, please contact EBAan with your order number and relevant photos or videos so that the matter can be reviewed.
Any resolution will be determined based on the circumstances of the case.
Please refer to our Return & Refund Policy for further information.
11. Customer Accounts
Customers are responsible for keeping their account information accurate and for maintaining the security of their account and login information.
EBAan is not responsible for unauthorised access resulting from information being shared or compromised by the customer.
12. Website & Product Availability
EBAan reserves the right to update product information, pricing, availability and listings when necessary.
We may also modify, suspend or discontinue products, services or parts of the website without prior notice where reasonably necessary.
Where an order has already been confirmed and is affected by such a change, EBAan will contact the affected customer where appropriate.
13. Prohibited Use
Customers must not use the website or EBAan's services to:
- Provide false or misleading information.
- Place fraudulent or unauthorised orders.
- Interfere with or attempt to disrupt the website.
- Attempt to gain unauthorised access to EBAan's systems or accounts.
- Use EBAan's website or services for any unlawful purpose.
14. Intellectual Property
All original content created by EBAan, including website content, graphics, logos, photographs, descriptions and other materials, belongs to EBAan unless otherwise stated.
Such content may not be reproduced, copied, modified or used for commercial purposes without prior permission.
15. Limitation of Responsibility
EBAan will take reasonable steps to fulfil confirmed orders and provide accurate information.
However, EBAan is not responsible for delays or circumstances caused by third parties or events outside our reasonable control, including supplier delays, production issues, shipping disruptions, customs procedures or courier delays.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Singapore law.
16. Privacy
Personal information provided to EBAan will be handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be collected and used for purposes including processing orders, payment verification, delivery, customer service and providing relevant order updates.
17. Changes to These Terms
EBAan may update these Terms of Service from time to time.
The latest version will be published on this website. Your continued use of the website or placement of orders after changes are published constitutes acceptance of the updated Terms.
18. Governing Law
These Terms of Service are governed by the laws of Singapore.
Any dispute arising in connection with these Terms or an order placed with EBAan will be subject to the applicable laws and jurisdiction of Singapore.
19. Contact Us
If you have any questions regarding these Terms of Service or your order, please contact EBAan through our official communication channels.
20. Order Cancellation & Refusal of Service
EBAan reserves the right to cancel, refuse, or discontinue any order at our discretion where there are reasonable grounds to do so, including but not limited to abusive, disrespectful, dishonest, fraudulent, or disruptive behaviour, or circumstances where we no longer feel comfortable continuing the transaction.
This right applies even if an item has already been secured, purchased, or ordered on behalf of the customer.
If EBAan cancels an order, the customer will be informed and a refund will be issued for the affected order or item(s), subject to any applicable fees or costs stated for the relevant order.
By placing an order with EBAan, customers acknowledge and agree to these terms.